Koval Taxi – Terms of Use

By booking a ride through our platform, you agree to the following terms and conditions.

1. Booking & Travel Rules

Kilometers are calculated from actual pickup location.
AC may not function in hill areas or when vehicle is stationary.
Bookings operate on calendar day basis (12 AM – 11:59 PM).
Outstation rides cannot be converted to local trips after return.
Calendar Day Basis: All bookings operate strictly on a calendar-day basis (12:00 AM to 11:59 PM). If a cab is booked at 3:00 PM on the 14th, the booking will expire at 11:59 PM on the 14th, and not 24 hours from the pickup time unless explicitly agreed otherwise.

2. Luggage & Seating Capacity

The platform enforces strict limits based on vehicle type. Exceeding the permitted passenger or luggage capacity may result in additional charges at the driver's discretion or possible ride cancellation.

Vehicle Type	Max Persons	Max Luggage (Standard 10kg bags)
Hatchback	3	2 Suitcases
Sedan	4	3 Suitcases
SUV / MUV	6	5–6 Suitcases

3. Payments & Cancellation

Payment is generally made directly to the driver.
₹300 cancellation charge if vehicle has reached pickup location.
Customer must pay tolls, parking, state taxes & night charges.

4. Delays & Modifications

Booking changes must be requested at least 10 hours before pickup.
Waiting charges apply after 15 minutes delay.

5. Liability Disclaimer

Koval taxi acts only as a vehicle arrangement platform. We do not own vehicles or employ drivers.

Important: Koval Taxi shall not be held liable for any accident, injury, baggage loss, delay, or damage occurring during the journey. Responsibility lies solely with the driver and passenger.